Terms & Conditions — ECIGARUS NL LTD
Last updated: 04/01/2026
These Terms & Conditions govern your use of ECIGARUS.COM and your purchases from ECIGARUS NL LTD (“we”, “us”, “our”). By accessing our website or placing an order, you agree to these terms.
1. About Us
ECIGARUS NL LTD
Company number: SC872147
Registered address: 217 Main Street, Bellshill, ML4 1AJ, Scotland
Contact email: support@ecigarus.com
2. Eligibility & Age Restriction
You must be 18 years or older to purchase vaping products from our website.
- Age verification is required at checkout
- We do not knowingly sell to minors
- Providing false age information is a breach of these terms
If we cannot verify your age, we may cancel your order.
3. Your Account
When creating an account, you agree to:
- Provide accurate and up‑to‑date information
- Keep your login details secure
- Notify us of any unauthorised access
We may suspend or close accounts that breach these terms or are used fraudulently.
4. Products & Descriptions
We aim to ensure all product descriptions, images, and information are accurate. However:
- Colours, packaging, or minor details may vary
- We may update product information without notice
- Stock levels are not guaranteed until checkout
If a product is unavailable after you place an order, we will contact you to arrange a refund or alternative.
5. Pricing & Payment
All prices on ECIGARUS.COM are shown in GBP and include VAT where applicable.
- Payments are processed securely by SquareUp
- We do not store full card details
- We reserve the right to change prices at any time
Your order is only confirmed once payment has been successfully processed.
6. Order Acceptance
An order is considered accepted when:
- You receive an order confirmation email
- Payment has been authorised
- We have verified your age
We may refuse or cancel orders for reasons including:
- Incorrect information
- Suspected fraud
- Age‑verification failure
- Product unavailability
7. Shipping & Delivery
We currently ship within the United Kingdom only.
- Orders are dispatched via Royal Mail
- Delivery times are estimates, not guarantees
- Delays caused by couriers are outside our control
You are responsible for providing a correct delivery address.
8. Returns & Refunds
Our returns policy is simple:
- Unopened, unused items may be returned within 14 days
- E‑liquids and disposable vapes cannot be returned once opened
- Faulty items are covered under consumer rights
A full Refund & Returns Policy can be provided separately if you want it.
9. Prohibited Use
You agree not to use our website for:
- Illegal or fraudulent activity
- Attempting to bypass age verification
- Interfering with website security
- Copying or misusing our content
We may take action against misuse, including account suspension.
10. Intellectual Property
All content on ECIGARUS.COM — including text, images, branding, and design — is owned by ECIGARUS NL LTD.
- You may not reproduce or distribute our content
- You may use the website for personal, non‑commercial purposes only
11. Liability
We are not liable for:
- Losses caused by incorrect use of products
- Delays or issues caused by third‑party couriers
- Website downtime or technical errors
Nothing in these terms limits your statutory consumer rights.
12. Privacy & Data Protection
Your personal data is handled according to our Privacy Policy.
- We comply with UK GDPR
- We do not sell your data
- You can request access or deletion at any time
13. Changes to These Terms
We may update these Terms & Conditions from time to time.
Changes will be posted on this page with an updated “Last updated” date.
14. Governing Law
These Terms & Conditions are governed by the laws of Scotland and the United Kingdom.
Any disputes will be handled by the UK courts.
15. Contact Us
For questions about these Terms & Conditions:
support@ecigarus.com
ECIGARUS NL LTD
217 Main Street, Bellshill, ML4 1AJ, Scotland